Assertiveness & Self Confidence

8 hours


UAE, Jordan Online Training


Soft Skills

Welcome to the Assertiveness and Self-Confidence workshop. Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills.

Workshop Objectives

By the end of this workshop, you should be able to:

  • Define assertiveness and self-confidence, and list the four styles of communication
  • Describe the types of negative thinking, and how one can overcome negative thoughts
  • Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
  • Utilize methodologies for understanding your worth — and the use of positive self-talk
  • List reasons why a pleasing appearance and body language are critical for creating a strong first impression
  • Practice sending positive communications phrased as “I-Messages”
  • Use the STAR model to make your case during a presentation challenge
  • Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.


  • What Does Self-Confidence Mean To You?
    • What is Assertiveness?
    • What is Self-Confidence?
    • The Four Styles
  • Obstacles to Our Goals
    • Types of Negative Thinking
    • Case Study
    • Personal Application
  • Communication Skills
    • Listening and Hearing; They Aren’t the Same Thing
    • Asking Questions
    • Body Language
  • The Importance of Goal Setting
    • Why Goal Setting is Important
    • Setting SMART Goals
  • Feeling the Part
    • Identifying Your Worth
    • Creating Positive Self-Talk
    • Identifying and Addressing Strengths and Weaknesses
  • Looking the Part
    • The Importance of Appearance
    • The Role of Body Language
    • First Impressions Count
  • Sounding the Part
    • It’s How You Say It
    • Sounding Confident
    • Using “I” Messages
  • Powerful Presentations
    • What to Do When You’re on the Spot
    • Using STAR to Make Your Case
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Summary
  • Coping Techniques
    • Building Rapport
    • Expressing Disagreement
    • Coming to Consensus
  • Dealing with Difficult Behavior
    • Dealing with Difficult Situations
    • Key Tactics

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