Communication Skills

8 hours


UAE, Jordan Online Training


Soft Skills

Welcome to the Communication Skills workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, participants should be able to:

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and Para verbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages


Course Outline

  • The Big Picture
    • What is Communication?
    • How Do We Communicate?
    • Other Factors in Communication
  • Understanding Communication Barriers
    • An Overview of Common Barriers
    • Language Barriers
    • Cultural Barriers
    • Differences in Time and Place
  • Par verbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
  • Non-Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Interpreting Gestures
  • Speaking Like a STAR
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
  • Listening Skills
    • Seven Ways to Listen Better Today
    • Understanding Active Listening
    • Sending Good Signals to Others
  • Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
  • Appreciative Inquiry
    • The Purpose of AI
    • The Four Stages
    • Examples and Case Studies
  • Mastering the Art of Conversation
    • Level One: Discussing General Topics
    • Level Two: Sharing Ideas and Perspectives
    • Level Three: Sharing Personal Experiences
    • Our Top Networking Tips
  • Advanced Communication Skills
    • Understanding Precipitating Factors
    • Establishing Common Ground
    • Using “I” Messages

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