Facilitation Skills

8 hours


UAE, Jordan Online Training


Soft Skills

Welcome to the Facilitation Skills workshop. Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, participants will be able to:

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
  • Define what interventions are, when they are appropriate and how to implement them.

Course Outline

  • Understanding Facilitation
    • What is Facilitation
    • What is a Facilitator?
    • When is Facilitation Appropriate?
  •  Process vs. Content
    • About Process
    • About Content
    • A Facilitator’s Focus
  •  Laying the Groundwork
    • Choosing a Facilitated Approach
    • Planning for a Facilitated Meeting
    • Collecting Data
  •  Tuckman and Jensen’s Model of Team Development
    • Stage Two: Storming
    • Stage Three: Norming
    • Stage Four: Performing
  • Building Consensus
    • Encouraging Participation
    • Gathering Information
    • Presenting Information
    • Synthesizing and Summarizing
  • Reaching a Decision Point
    • Identifying the Options
    • Creating a Short ListError! Bookmark not defined.
    • Choosing a Solution
    • Using the Multi-Option Technique
  •  Dealing with Difficult People
    • Addressing Disruptions
    • Disruptions in groups can be in any form. They can be from the members, or from the environmental factors
    • Common Types of Difficult People and How to Handle Them
    • Helping the Group Resolve Issues on Their Own
  • Addressing Group Dysfunction
    • Using Ground Rules to Prevent Dysfunction
    • Restating and Reframing Issues
  • About Intervention
    • Why Intervention May Be Necessary
    • When to Intervene
    • Levels of Intervention
  •  Intervention Techniques
    • Using Your Processes
    • Boomerang it Back
    • ICE It: Identify, Check for Agreement, Evaluate How to Resolve

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