Professional Scrum Master

25 hours


UAE, Jordan




The Professional Scrum Master (PSM) covers the principles and (empirical) process theory underpinning the mechanics, rules and roles of the Scrum framework.

Advanced tools for servant-leadership are provided to increase a Scrum Master’s effectiveness. These tools relate to behavioral shifts, working with people and teams, coaching and facilitation techniques, and addressing the organization.

Students learn through instruction and team-based exercises, and are challenged to think in terms of the Scrum principles to better understand what to do when returning to the workplace.

Professional Scrum Master is THE cutting-edge course for effective Scrum Masters and anyone supporting a software development team’s efficiency and effectiveness.


  • Agile Thinking
    • How manufacturing has influenced software development
    • The origins of agile thinking
    • The Agile Manifesto
    • The complexity of projects
    • Theoretical vs. empirical processes overview
    • The “iron triangle” of project management.
  • The Scrum Framework
    • The different Scrum roles
    • Chickens and cows
    • Iterative development vs. waterfall
    • Self-management concepts
    • Full disclosure and visibility
    • The Scrum framework overview.
  • Scrum Implementation Considerations
    • Traditional vs. Agile methods overview
    • Scrum: the silver bullet?
    • The Agile skeleton
    • A Scrum launch checklist.
  • Scrum Roles
    • The Team Member
    • The Product Owner
    • The ScrumMaster.
  • The Scrum Team Explored
    • The agile heart
    • Bruce Tuckman’s team life cycle
    • Patrick Lencioni’s Five Dysfunctions of a Team
    • Team ground rules
    • Getting Human Resources involved
    • The impact of project switching
    • The MetaScrum
    • The Scrum of Scrums
    • The importance of knowing when software is “done”
    • *”Done” for multiple team integrations divided by function
    • * “Done” for multiple team integrations divided by skill
    • * “Done” for unsynchronized technologies
    • Internal outsourcing.
  • The Product Owner & Extracting Value.
    • The priority guide
    • Product Backlog refactoring
    • Productivity drag factors
    • Fixed price/date contracts
    • Release management
    • Earned Value Management.
  • The ScrumMaster Explored
    • The ScrumMaster aura
    • Characteristics of a ScrumMaster candidate
    • The difficulties of being a ScrumMaster
    • A day in the life of a ScrumMaster
    • The importance of listening
    • Scrum’s success depends on common sense.
  • Meetings and Artifacts Reference Material
    • A chart of Scrum meetings
    • The Product Backlog
    • Sprint Planning
    • The Sprint Backlog
    • The Sprint
    • The Daily Scrum
    • The Sprint Demo/Review
    • Why plan?
    • The Ideal Team Day
    • Scrum tools
    • Advanced Considerations.
    • Conflict management
    • Different types of Sprints
    • The ScrumMaster of the Scrum-of-Scrums
    • Metrics
    • Dispersed teams
    • Scaling
    • Developing architecture
    • Stage Gate/Milestone driven development
    • Inter- and Intra-project dependencies
    • Task boards, project boards
    • Scrum and CMM, “traditional” XP

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