Workplace Diversity

8 hours


UAE, Jordan Online Training


Soft Skills

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

Workshop Objectives

By the end of this workshop, you should be able to:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action


  • Understanding Diversity
    • What is Diversity?
    • Related Terms and Concepts
    • A Brief History
    • A Legal Overview
  • Understanding Stereotypes
    • Stereotypes vs. Biases
    • Identifying Your Baggage
    • Understanding What This Means
  • Breaking Down the Barriers
    • Changing Your Personal Approach
    • Encouraging Workplace Changes
    • Encouraging Social Changes
  • Verbal Communication Skills
    • Listening and Hearing; They Aren’t the Same Thing
    • Asking Questions
    • Communicating With Power
  • Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It
  • Being Proactive
    • Encouraging Diversity in the Workplace
    • Preventing Discrimination
    • Ways to Discourage Discrimination
  • Coping with Discrimination
    • Identifying If You Have Been Discriminated Against
    • Methods of Reprisal
    • Choosing a Course of Action
  • Dealing with Diversity Complaints as a Person
    • What to Do If You’re Involved in a Complaint
    • Understanding Your Role
    • Creating a Support System
  • Dealing with Diversity Complaints as a Manager
    • Recording the Complaint
    • Identifying Appropriate Actions
    • Choosing a Path
  • Dealing with Diversity Complaints as an Organization
    • Receiving a Complaint
    • Choosing a Response
    • Learning from the Complaint

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